Complaints service

In the event of a complaint, please complete our online form. After sending it, it will be automatically forwarded to our service department. At the same time, you will receive an e-mail with the complaint form, which you should enclose with the goods you are complaining about. A LUIS employee will contact you as soon as possible on working days.

 

Complaint-Form

Can any damage be recognised?*
Has the item already been replaced with your own stock?
Has a replacement item already been newly ordered on invoice?*

Max. 4 files | Max. file size: 10MB | Allowed formats: jpg, gif, png, pdf | Max. image dimensions: 6000 x 6000 pixel

*Required fields